SonicWALL Sleep Apnea Machine SSL VPN 5.5 User Manual download pdf (Page 25)

Using One-Time Passwords

SonicWALL SSL VPN 5.5 User Guide

• Virgin Mobile: [email protected]

For a more complete list, see the SonicWALL SSL VPN Administrator's Guide.

Verifying User One-Time Password Configuration

If you are successfully logged in to Virtual Office, you have correctly used the One-Time

Password feature.

If you cannot login using the One-Time Password feature, verify the following:

• Are you able to login to the Virtual Office without being prompted to check your email for a

one-time password? You have not been enabled to use the One-Time Password feature.

Contact your SSL VPN administrator.

• Is your email address correct? If your email address has been entered incorrectly, contact

your SSL VPN administrator to correct it.

• Is there no email with a one-time password? Wait a few minutes and refresh your email

inbox. Check your spam filter. If there is no email after several minutes, try to login again

to generate a new one-time password.

• Have you accurately typed the one-time password in the correct field? Re-type or copy and

paste the one-time password.

Troubleshooting Common Errors

Symptom I see an error message indicating that an email configuration is invalid, and I have

verified that the One-Time Password feature is configured correctly.

Possible Cause The SonicWALL SSL VPN One-Time Password feature does not support

email servers that require passwords or other authentication. Your email server must allow

anonymous access to allow the One-Time Password feature to successfully send a one-time

password.

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SonicWALL Sleep Apnea Machine SSL VPN 5.5 User Manual Page 25